3. Pricing & Payments 

We believe in upfront clarity regarding costs.

• Currency: All pricing is stated and charged in United States Dollars (USD).

• Final Quote: Pricing is subject to change based on the final materials, quantity, and complexity of customization. Your final order invoice reflects the agreed-upon price.

• Payment Policy: Full payment is required and must be processed successfully before your order is moved into the printing or production phase.

4. Production & Delivery

We aim for speed and quality, but custom manufacturing requires realistic timelines.

• Production Time: Standard production timelines are estimates and depend on the current factory load, order size, and complexity.

• Delivery Estimates: Delivery dates are estimates, not guarantees. We are not liable for delays that occur outside of our control.

• U.S. Government Import Tariff: Since most of our production is handled in offshore facilities located in Pakistan, the UAE, and London, all U.S. government import tariffs (currently 19%) will be the responsibility of the client. This tariff is not included in our pricing and must be paid by the customer upon import.

• External Delays: We are not responsible for delays caused by:

  • Third-party shipping carriers (e.g., weather, traffic).

  • Customs processing.

  • Incorrect delivery information provided by the customer.

5. Returns, Refunds & Reprints

Due to the custom nature of our products, all sales are final, but we stand by our manufacturing quality.

• No Returns/Refunds: Since all products are custom-made-to-order based on your specific approvals, returns or refunds are generally not offered.

• Reprint Guarantee: We will gladly issue a reprint at no extra cost if:

  1. The product you received materially does not match your final approved digital design proof.

  2. There is a verified manufacturing defect (e.g., structural failure, printing misalignment).

• Reporting Period: All reprint requests must be submitted to us with photo documentation within 5 business days of receiving your order.

• Shipping Damage: Damage related to shipping must be reported within 48 hours of delivery. Shipping fees are non-refundable.

6. Intellectual Property

Your artwork is yours; our website is ours.

• Your Designs: Your artwork and designs remain your property. We only use them for the specific purpose of fulfilling your order.

• Artwork Rights: By uploading any artwork, you legally confirm that you own or have permission to use the submitted files. You indemnify Custom Boxes Base against any third-party claims of intellectual property infringement.

• Our Assets: All website content, images, templates, and design tools belong exclusively to Custom Boxes Base.

7. Privacy and Contact

We keep your data safe and our contact channels open.

• Data Use: We collect only the necessary information to process and fulfill your order. We never sell or share your personal data for marketing purposes.

• Data Sharing: Data is only shared with essential partners (e.g., shipping carriers and payment processors) to complete your transaction and delivery.

• Full Details: Please refer to our Privacy Policy for comprehensive information.

8. Updates & Governing Law

• Updates: We may update these Terms & Conditions periodically. Changes are effective immediately upon posting to the website.

• Governing Law: This agreement shall be governed by the laws of the State of California and applicable US Federal Law.